​Retail Policy​

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Thanks for shopping with us! To ensure a smooth experience, we’ve outlined our retail policies below. Please take a moment to read through them.

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1. Product Quality: We pride ourselves on providing 100% unprocessed, high-quality human hair. Our products are carefully selected, ensuring they meet our high standards for durability, texture, and style. If you receive a product that does not meet these standards, please contact us immediately, and we’ll work to resolve the issue.

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2. Ordering & Payment: All orders must be paid in full before shipment. We accept a variety of payment methods, including credit/debit cards, Buy Now Pay Later, and PayPal. Once your payment is processed, we will send you an order confirmation, and your products will be shipped out as soon as possible.

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3. Shipping: We ship orders promptly, and you’ll receive a tracking number once your order is on the way. Shipping times may vary based on location, but we aim to deliver your products as quickly as possible. Please ensure your shipping address is correct at checkout, as we are not responsible for errors due to incorrect information.

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4. Returns & Exchanges: Due to the nature of our products, we do not accept returns or exchanges on opened hair bundles or extensions. However, if there’s an issue with your order (e.g., incorrect product or damaged items), please contact us within 7 days of receiving your order, and we’ll work with you to resolve the issue.

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5. Cancellations: Once an order is placed, it’s processed quickly, so please double-check your items before completing your purchase. If you need to cancel your order, please reach out within 24 hours of purchase, and we’ll do our best to assist. Cancellations after this time will not be accepted.

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6. Product Care: We recommend treating your hair with care for the best results. Our hair is reusable, but proper maintenance is key to longevity. Please refer to the care instructions included with your order or visit our website for tips on keeping your hair looking fabulous.

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7. Customer Support: If you have any questions or concerns about your order or products, feel free to contact our customer support team. We're here to help and want to ensure your experience is as smooth as possible.

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Thanks for trusting me to give you the Diamond experience that'll make you shine! I appreciate your business and look forward to serving you. 💎